1. Information We Collect

We may collect the following types of information:

a. Personal Information

• Name
• Email address
• Mobile number
• Identity verification (e.g. driver's license for drivers)
• Payment information (collected via secure third-party processors)

b. Usage Data

• Ride history
• Location data (real-time GPS tracking for ride requests and navigation)
• Device and browser information
• App interaction (clicks, pages viewed, features used)

c. Driver Information (if applicable)

• NRIC / Passport details
• Vehicle registration and insurance
• Driving records

2. How We Use Your Information

We use your information to:

• Provide and operate our e-hailing services
• Process bookings and payments
• Improve app functionality and user experience
• Communicate with you regarding rides, promotions, or service updates
• Ensure user safety and prevent fraud
• Comply with legal and regulatory obligations

3. Location Data

GV Ride requires location data to match riders with nearby drivers and to provide accurate pickup and drop-off services. You can manage your location permissions in your device settings.

4. How We Share Your Information

We do not sell your personal information. We may share your data with:

• Drivers: For ride fulfillment (pickup, destination, contact)
• Payment processors: For secure transactions
• Law enforcement or regulators: When required by law or in emergencies
• Service providers: For analytics, customer support, or cloud services (under strict confidentiality agreements)

5. Data Security

We use industry-standard encryption, secure cloud infrastructure, and strict access controls to protect your personal data. However, no method of transmission over the internet is 100% secure.

6. Your Rights & Choices

You have the right to:

• Access or update your personal information
• Delete your account
• Opt-out of marketing communications
• Request data deletion (subject to legal retention requirements)

To exercise these rights, contact us at [[email protected]]

7. Cookies & Tracking

We use cookies and similar technologies to improve app performance and personalize your experience. You can manage cookies in your browser or device settings.

8. Children’s Privacy

GV Ride is not intended for users under the age of 18 without parental consent. We do not knowingly collect data from children.

9. Changes to This Policy

We may update this policy from time to time. Significant changes will be notified via the app or email. Continued use of the Services after updates means you agree to the revised policy.

10. Contact Us

If you have questions or concerns about this policy, contact us at:

• Email: [email protected]
• Address: 29-1, Jalan Asa 7, Taman Asa Jaya, 43000 Kajang, Selangor
• Phone: 03-9543 2450