Help Center
Welcome to the GV Ride Help Center — your one-stop hub for all support, questions, and guidance. Whether you're a rider or a driver, we're here to make every journey worry-free.
How Can We Help You Today?
Browse our most popular help topics or use the search bar to find answers quickly.
For Passengers
To book a ride:
- Open the GV Ride app
- Enter your pickup and drop-off locations
- Select your ride option (car, MPV, etc.)
- Confirm your booking and wait for driver confirmation
Tips:
- Always double-check your pickup point
- Be ready when your driver arrives to avoid cancellations
You can pay using:
- GV Ride Wallet (top-up required)
- Cash (depending on driver)
- Promo codes (if available)
Promo Code Rules:
- One-time use unless stated
- Cannot be stacked or exchanged for cash
- Misuse may result in account suspension
If you need to cancel a ride, do so before the driver is en route to avoid possible penalties.
*Note: Repeated no-shows may affect your rating and booking ability.
After each trip, you’ll be asked to rate your driver (1–5 stars).
- Ratings are anonymous
- You can also leave a written comment
- Ratings help us keep service quality high
- Access past trips in “My Rides”
- Tap on any ride to view fare breakdown
- Tap “Download Receipt” for official record
Left something behind?
- Go to “My Rides” → Tap on the trip → “Report Lost Item”
- Our support team will help coordinate with your driver.
For Drivers
To qualify as a GV Ride driver:
- Malaysian citizen with Blue IC
- Aged 21–69
- Full driving license (no “P” licenses)
- PSV license
- Vehicle under 15 years old
- Valid road tax & e-hailing insurance
- Puspakom cert (if car is >3 years old)
- Submit your documents via the app or at HQ
- Complete selfie verification
- Pass the online or in-person training
- Top-up RM20 to activate your driver wallet
- You must attend in-person training (Tuesdays & Saturdays at HQ).
- Once training is complete and documents are approved, your account will be activated.
- RM20 top-up required to begin driving
- Top up via the app using online banking
- Wallet credit is used for platform fees, penalties, or incentives
- Drivers and riders rate each other after each ride.
- Your average score is based on the last 100 rides.
- Poor ratings may affect incentives or driver status.
Tips to improve your rating:
- Be punctual
- Keep your car clean
- Communicate clearly with passengers
- Drive safely
Account & Verification
Selfie verification protects your identity and ensures account safety.
Make sure to:
- Use good lighting
- Hold the phone at eye level
- Remove masks/sunglasses
Not receiving your OTP code?
- Try switching to Wi-Fi or stronger signal
- Reinstall the app
- Free up phone storage space
- If problems persist, contact support and send a screenshot of the issue.
Ratings & Feedback
- Both passengers and drivers give 1–5 star ratings.
- You receive a rating once you complete 10 rides.
- Your rating is an average of your last 100 rides.
- Use the rating screen to leave a comment.
- For serious issues, WhatsApp us at 012-500 3217.
- Include screenshots or videos if possible.
- If a review is inappropriate or incorrect:
- Contact our support team
- We will investigate and respond within 10 working days
GV Ride – People First, Always.
Business Registration:
GV Car Ventures Sdn.Bhd
(1522583V/202301028660)
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